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Delivery Overview
FREE DELIVERY FROM £100
ORDER UP TO 7PM FOR SAME DAY DISPATCH
Select your country for pricing and delivery information
For Rest of World delivery, please see individual quote at basket.
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Royal Mail 2nd Class |
Orders under £25 and below 2kg. Delivery takes 3-5 working days. Delivery is Monday to Saturday. |
£5.00
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NEXT DAY DELIVERY |
FREE when spending £100 or more Delivered the next working day. Delivery is Monday to Friday.
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FREE Over £100 £5.00 Orders Under £100 |
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NEXT DAY BEFORE 12.00 MIDDAY |
Delivered the next working day. Delivery is Monday to Friday.
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£12.00
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NEXT DAY BEFORE 2PM |
Delivered the next working day. Delivery is Monday to Friday.
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£9.00
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SATURDAY BETWEEN 8AM – 2PM |
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From £5.00
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ACCESS POINT - NEXT DAY DELIVERY |
Delivered the next working day. Delivery is Monday to Friday. |
FREE Over £50 £5.00 Orders Under £50 |
Cash On Delivery Option: + £19.99 |
Standard Delivery |
FREE when spending £250 or more Delivery is Monday to Friday.
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FREE Over £250 £6.99 Orders Under £250 |
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Next Day Delivery |
FREE when spending £250 or more Delivered the next working day. Delivery is Monday to Friday.
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FREE Over £250 £9.99 Orders Under £250 |
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ACCESS POINT - NEXT DAY DELIVERY |
FREE when spending £50 or more Delivered the next working day. Delivery is Monday to Friday. |
FREE Over £50 £5.00 Orders Under £50 |
Packages may require a signature on delivery and deliveries could start at 8am.
Next day delivery is unavailable to more rural regions & areas. Other delivery timescales to these areas may also be affected.
We work with the best delivery partners to provide the fastest and easiest service possible. However, due to external factors beyond our control we are unable to guarantee delivery timescales especially during peak periods such as Christmas and Bank Holidays.
Can I cancel my order?
Once your order has been processed through our system, unfortunately we are unable to amend this. Please contact our sales office on +44 114 257 6022 to discuss the next steps. If you need to change the address of your parcel, please call UPS using your tracking number which was sent to you on email. Please be advised this can incur a 24-48 hour delay in the UPS system.
What is your returns policy?
You can find our returns policy here.
Can I track my order?
If you have selected a UPS delivery service, you can track your order on the UPS website using the tracking number sent to you on email. However, Royal Mail services cannot be tracked.
My order hasn’t arrived?
We are sorry that your package has not arrived; our couriers do all they can to get your items to you but please allow an extra few days during busy periods. Your tracking number, which was sent to you on email, should show any possible delays your package has come across, and whether your package has been given to an Access Point or has had any delivery attempts, but please contact us directly if you need further assistance.
What happens if I’m not in when my order arrives?
If there is nobody available at the delivery address, UPS will make three attempts on three separate working days, or deliver your package to a nearby Access Point. If the delivery is still unsuccessful, or the package reaches the maximum number of days the Access Point can hold it, the parcel will make its way back to us.
I have a credit on my account, how do I use this?
To claim back a credit on your account, you will need to contact our sales department and we will process your order and apply the credit, please note this cannot be used online.
What times do UPS delivery from?
The standard UPS delivery times are between 8am-6pm.
What is your order cut off point?
Our cut off for next day delivery is 7pm.
Do you deliver worldwide?
We can ship worldwide, yes! Please contact our sales office if you have any queries regarding your address.
For Rest of World delivery, please see individual quote at basket.
Packages may require a signature on delivery and deliveries could start at 8am.
Note: Next day delivery is unavailable to more rural regions & areas. Other delivery timescales to these areas may also be affected.
We work with the best delivery partners to provide the fastest and easiest service possible. However, due to external factors beyond our control we are unable to guarantee delivery timescales especially during peak periods such as Christmas and Bank Holidays.