Once your order has been processed through our system, unfortunately we are unable to amend this. Please contact our sales office on +44 114 257 6022 to discuss the next steps. If you need to change the address of your parcel, please call UPS using your tracking number which was sent to you on email. Please be advised this can incur a 24-48 hour delay in the UPS system.

You can find our returns policy here.

If you have selected a UPS delivery service, you can track your order on the UPS website using the tracking number sent to you on email. However, Royal Mail services cannot be tracked.

We are sorry that your package has not arrived; our couriers do all they can to get your items to you but please allow an extra few days during busy periods. Your tracking number, which was sent to you on email, should show any possible delays your package has come across, and whether your package has been given to an Access Point or has had any delivery attempts, but please contact us directly if you need further assistance.

If there is nobody available at the delivery address, UPS will make three attempts on three separate working days, or deliver your package to a nearby Access Point. If the delivery is still unsuccessful, or the package reaches the maximum number of days the Access Point can hold it, the parcel will make its way back to us.

To claim back a credit on your account, you will need to contact our sales department and we will process your order and apply the credit, please note this cannot be used online.

The standard UPS delivery times are between 8am-6pm.

Our cut off for next day delivery is 4pm.

We can ship worldwide, yes! Please contact our sales office if you have any queries regarding your address.