In the event in which you need to return a non-faulty item, we offer a full 14-day money-back guarantee from the date you received your item (minus any paid delivery fees). Items are to be returned in the same, brand new condition in which you received them. We would advise that returns are sent on a trackable/insured service as we cannot take responsibility until we have signed for the package.

Items should be returned to us in a fit a proper outer packaging to prevent the product or its packaging from being damaged in transit.

Please note any items returned which are not in the condition they were despatched in, and as such cannot be resold will not be credited. A further redelivery charge will be applied in order to return these items back to you.

To return an item/s, please download and fill out this Returns Form and contact our customer service team on 0114 257 6022 or [email protected] to advise us of your intent to return.

Damaged or Faulty Items Return Policy

In the unlikely event that you receive a product from us that is damaged during delivery or is faulty, we will be happy to refund or replace at no cost to you. We will issue a full refund (including postage) or a replacement at no additional cost. Please notify our Returns Department within 14 days of receipt by calling 0114 257 6022 or complete a Returns Form and email to [email protected]. We will be happy to arrange a collection of the faulty or damaged item if required.

Terms and Conditions of Damaged or Faulty Items Returns:

• Notification of damage or fault must be within 14 days of receipt.
• All returns are advised to be sent by an insured, trackable delivery service.
• Products must be in the unused condition that you received them and in the original box and packaging.
• We may ask for images of the damage before issuing a refund or replacement.
• We may ask for return of the goods before issuing a refund or replacement.
• All returns must have a completed Returns Form.

Failed Items Return Policy

We try hard to ensure that all products we supply meet our high standards of quality. We operate within the BSI British and European Standard BS EN ISO 9001:2015; however should you encounter any problems with any of our products please contact our Returns Department on 0114 257 6022 and we will advise on the course of action. Alternatively, you can email [email protected] for advice.

Terms and Conditions of Failed Items Returns Policy:

• Certain items may require you contacting the supplier directly to resolve the fault.
• Any returnable items must be packed to arrive with us safely.
• All returns are advised to be sent by an insured, trackable delivery service.
• All returns must have a completed Returns Form.
• If the returned product has no fault upon testing, you will be asked to pay for a delivery charge before we are able to return the product.
• Certain products may need to be returned to the manufacturer for repair. The lead time on this can vary depending on product and fault.
• If any items are out of warranty you will be advised of the repair cost and carriage cost before we proceed.